How to Be Personal in Customer Service

Video Transcript

"In this section we're going to be discussing a model known as 123s of customer service. I'm Pamela Unruh with Expert Village. Now let's start with the obvious point in the 123s of customer service and that would be our number one. Now your number one is dealing with only one customer at a time. Be very personal with this customer. Now we talked about some basic elements before that can help you put this model into effect. Use the customers name remember that makes the customer feel like an individual, use a proper greeting or any kind of greeting at all. Let the customer now that you are aware that they are there and you do want to help them. But again we discuss about how when you go into a place and you pull a number you feel like you don't even have an identity no more you're just a number to the person behind the desk at the deli counter or the DMV or where ever you go. If you use the customer's name then they are going to feel like it's a more personal experience and often times just by using the customer's name you can defuse an unpleasant situation. If the customer approaches you angry just by using their name, it can be very effective in calming them down. Again just to irritate it's most important to be personal and make that customer feel like they are an individual."