eHow launches Android app: Get the best of eHow on the go.
ABCs of Customer Service
The Importance of Attitude in Customer Service
Being Too Casual in Customer Service
Watch How you Say Things in Customer Service
The Importance of Business Knowledge in Customer Service
It's Okay to Say 'I Don't Know' in Customer Service
How to Use the Right Tools in Customer Service
Knowing the Policies & Procedures for Customer Service
Explaining Customer Service
How to Be Personal in Customer Service
How to Show Customers Appreciation
How to Follow Up with Customers
How to Personalize a Workspace
How to Have Proper Etiquette at Work
Customer Service Tips
When communicating, think about what to say, use complete sentences and speak clearly and slowly. Avoid sl… More
Learn how to Demonstrate the art of showing and telling and why it's important in customer service with ex… More
Learn how to say "I don't know" when dealing with a customer with expert training tips in this free online… More
Learn how not to be too casual with customer service with expert training tips in this free online custome… More
Exceptional customer service techniques will include understanding the needs of the customer, being polite… More
Customer service is vital. No matter how important the service you perform or how high the quality of your… More
Remind yourself to be personal with customers with expert training tips in this free online customer servi… More
Customer service is key to success in many kinds of business. Great service can keep customers coming back… More
Learn how a customer reacts to how you say things with expert training tips in this free online customer s… More
Learn the ABCs of customer service, including your attitude, business knowledge and customer-oriented serv… More
Summary: Learn how not to be too casual with customer service with expert training tips in this free online customer service training video clip.
Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.read more
"In this section we'll be discussing another model known as the ABCs of customer service. I'm Pamela Unruh on behalf of Expert Village. The next factor to consider in the A portion of the ABC model is don't be to causal to your customer. Now a lot of customer service providers confuse being friendly with crossing the line. When you cross the line and you are too casual with that customer, don't greet your customer "what up dude, hey buddy how are you doing", it doesn't sound very professional does it if you are too casual and the customer is not feeling very confident in your sense of professionalism. I worked in a call center one time where we had a gentlemen who was on the phone and he was taking shipping information for a catalog order. He asked the lady on the other end of the phone if she wanted her stuff shipped to crib, well the lady didn't know what that meant. She wasn't really sure what this person was asking so somebody else took over the call and explain it, is she wanted to ship it to her house. In not being too casual remember watch your slang and watch the use of the name as well unless the customer says to you "just call me Jim", always use Mr. Smith. So remember don't be too casual."
eHow Article: Being Too Casual in Customer Service
Copyright © 1999-2009 eHow, Inc. Use of this web site constitutes acceptance of the eHow Terms of Use and Privacy Policy. en-US Portions of this page are modifications based on work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License.
Comments
ltbluechip said
on 9/22/2008 Very good advice over all. I enjoyed your presentation and found it most useful. I absolutely agree that over familiarity is a frequent cause of difficult situations with customers. I myself am a restauranteur as opposed to working over the telephone but the same principles apply. I sincerly hope you won't object if I use a few of these videos at staff training days.
Many Thanks.