How to Trouble-Shoot Post-Production Technology Issues

Video Transcript

"TRAVIS JOHNS: Hi. I'm Travis Johns with Expert Village, and I'm going to be talking to you about technical troubleshooting in your home video post-production studio. Obviously, any sort of software with any kind of computer, you're going to run into problems sooner or later. It's important to stay current with what updates are available to you as a consumer. Also, it's important to figure out what updates could hinder your performance based on your operating platform, et cetera. Sometimes, updates for, for instance Windows, can interfere with applications like Avid or After Effects, make them run slower and sometimes crash them altogether. You want to make sure, by checking out certain user forums online for specific applications, which updates are going to help you and which updates are going to really ruin a project right in the middle of things. Technical troubleshooting is going to extend past certain applications to general computer knowledge, so it's important to educate yourself on basic computer knowledge such as RAM, processing speed, Windows platforms, Mac platforms, and see which of those operating systems are going to work best with the software you're using. The last thing you want to do is be in the middle of a project, have a huge technical problem and not know how to fix it, because then you won't be able to deliver your project to the client when you said you would be able to. Lastly, you want to make sure that any technical problems you do run up against, you're not in over your head. If there's something that you see, an error message, or your software's crashing, one should call a colleague, e-mail a friend, someone who might know more about it than you who can give you a quick fix instead of digging around in the internet, looking in user manuals, and wasting a bunch of time trying to find out what's wrong. So the bottom line is utilize all of the options that are available to you whether it'd be coworkers, colleagues, friends, or anyone else who uses those applications."