Professional Attitude With Customers

"Welcome! This section is called providing great customer service. I'm Pam Unruh on behalf of expertvillage.com. Now let's take a moment to discuss the importance of being professional. Now this is not to be confused with common courtesy that we've already discussed for your customer. Remember courtesy are just those common sense items that are pleases, thank yous that you want to work into any conversation. But professionalism has more to do with the way you approach your customer. If a customer came into my office and I was not dressed professionally or if I had my feet up on my desk or if I was as the clerk in the convenient store that I mentioned earlier on the phone arguing with my husband or my daughter or whoever, that would not be a very professional appearance. It is also important that your work area remain professional. If I had magazines all over my desk, maybe celebrity gossip magazines that personally I love and they don't have any place in work place. Or if a customer came in and maybe I had my dog laying on my desk, my appearance, my attitude doesn't seem professional. When you don't seem professional, right away that takes away any confidence that your customer has in you. First impressions, you've heard this expression a million times. First impressions are very important so remember the way that you appear to your customer, really doesn't still confidence in him or her. Professional attitude very important at all times."