Greet Customers Right Away

Video Transcript

"Welcome! This section is providing great customer service. I'm Pam Unruh on behalf of expertvillage.com. Another basic elements of providing great customer service is getting that customer immediate attention. I know that everybody can relate with this. Don't you hate when you place a call and it automatically goes into one of those automated voice mail systems. You just want to start pressing every button possible in order to be able to speak to a human who can help you. Well the same is true when your customer walks into a business, you expect and would much rather have immediate attention. Think about this though if you are the person working at that business and are already dealing with one customer and someone else comes in. Does that mean that you just completely ditch this customer and only pay attention to the one that just came in. Now that would be counter productive and it would definitely not be providing good customer service. But it only takes a second to look up and say hi, I'll be with you in just a moment. That makes a customer feel important right from the beginning and most people are willing to wait and be patient. They just want to be greeted. It is the same thing if you greet a customer on a phone who is calling into your business. Perhaps you already have someone on the other line. Answer the phone and ask the customer if they mind holding now. In my experience, no one is going to tell you I am not going to hold because people do expect this. But by asking them to hold, it just shows that their time is valuable to you and they are important. You greeted them and most of all assured them that you are going to assist them as soon as you possibly can. "