Setting Customer Service Expectations

"Welcome! This section is called providing great customer service. I'm Pam Unruh on behalf of expertvillage.com. You know we are going to begin discussing the basic elements of customer service one by one. Again remember this is a foundation upon which providing all great customer services built. The first point that you are going to want to keep in mind is knowing what your customer's expectations are. Now this will vary from business to business of course but every customer has very specific expectations. It doesn't matter what type of business you have but all customers want to have their questions answered, they want to have their questions answered honestly and they want to know that once they leave your business, they have all the information that they need in order to continue with you. Your customer expectations can be determined a number of different ways. Don't be afraid to ask the customer what would they like for you to provide them that day. Now many times based on the type of business that you have, the expectations are clear from the moment the customer either calls you or comes into your business. If you are working in a convenient store for example, you know your customer wants fast service and they want to have their items taken care of so that they can get in and out very quickly."