Why Good Customer Service Is Important

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Introduction

Learn Why customer service is so important in this free employee training video from our experienced retail store manager.

By: Pamela Unruh

Source: Expert Village

Length: 0:54

Comments: 0

Tags: business management customer service

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Video Transcript

"Welcome. This section is called providing great customer service. I'm Pam Unruh on behalf of expertvillage.com. So why is customer service so important to your business? Every business is based upon customer. The customer is the person who brings revenue and profitability into your business. Now if you lose this customer, you are also losing the money or profitability that they brought in to you. If you retain customer's, then you not only retain your business for a month, a year, but it could go on longer than that. Think about the customer base that you could build upon from that one customer. You could have word of mouth, advertising, it's just out there for you if your customer is happy with you. So think of the value you will be receiving just from this one customer alone. Again, the bottom line for any business is profitability."

eHow Article: Why Good Customer Service Is Important

Expert Village: Pamela Unruh

Pamela Unruh

Video Series: Careers & Work

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