The Importance of an Experienced Staff

"I'm Ivan Madar, I'm here on behalf of Expert Village. Experience of your staff obviously is extremely important. The longer they stay with you, the more capable they feel like making the decision and you don't even have to empower them, they empower themselves, to do this. So, what do you do to make people stay with you for a long time or for as long as possible? Well, my experience is, it is not just the money, although money and monetary rewards are important, they come probably fourth or fifth in a pecking order of what satisfies people on the job. The first thing that really employees totally require is the job satisfaction. Second one, is the empowerment to make a decision, so they are in control of what they do. Third, would be just how they like the job. You know, is it something interesting they do, it's not something that's boring, so it is something challenging that possibly leads to another opportunity within your company. And then comes the obvious rewards such as money, such as benefits, and various rewards. We try to do, reward people with positive reinforcement, obviously, all the time, try to reward people for good deeds, on an ongoing basis. And we've been very successful with it because I've had people in the spas who have been with us for more than ten years, which is very unusual. And, especially in the resort industry when the staff is quite transient. That makes it so much easier for you to manage the club, and effectively manage the club because the people can make a decision without your input all the time, when they need your input they know where to find you. We've always had an open door policy and that's what I would advise everyone in a management position to have open door policy and keep empowering your employees."