eHow launches Android app: Get the best of eHow on the go.

How to Treat your Health Club Employees

Video Preview

Summary: Learn the best way to treat your health club employees to get your employees to make good decisions with expert health club management advice in this free online management video clip.

Views:
1,002
Presenter
By Ivan Madar
eHow Presenter

Ivan Madar, originally from Slovakia, is the General Manager of the Sedona Spa and Fitness Club in Arizona. As an athlete he was known for his versatilty and proficiency in several...read more

Post a Comment

Post a Comment

Video Transcript

"I'm Ivan Madar. I'm here on behalf of expert village. The most important part after good training, to me is really empowering people to do their job and make decisions. That is essential, I've seen it too many times in the clubs when people pass on the buck, they don't want to make the decision. They would pass it on to their supervisor, from supervisor they pass it on to the next supervisor, then it eventually gets to the manager and so on. Then there are managers who pass on the buck to the executive directors and so on. Everybody's afraid to make a decision. My philosophy is you are empowered to make a decision within the area that you work, without my input. If you are not sure and you feel the decision has to be made, I'd rather have people make the decision, even if it's a wrong decision and we can correct it later. But, do not let in the clubs, things linger, do not pass on the responsibility to somebody else. That makes for a very, very inefficient operation and members and guests really feel it, if they can get the answer as soon as possible, that's what they want. They don't want to wait another hour or two hours, another day for a decision to be made or an answer to be given. So, empowering employees is extremely important!"

eHow Article: How to Treat your Health Club Employees

Related Ads

  • Have you done this? Click here to let us know.
Get Free Business Newsletters

Copyright © 1999-2009 eHow, Inc. Use of this web site constitutes acceptance of the eHow Terms of Use and Privacy Policy.   en-US Portions of this page are modifications based on work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License.

eHow Business
eHow_eHow Business and Finance