How to service your RV & Camper

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Reviewing the RV or Camper Purchase Process....5

Every RV or camper is going to need service at some point. Make sure that you get the right service when you need it. This free video clip on buying an RV or camper will help you decide when and where to get your RV or camper serviced.

Part of the Video Series: How to buy RV's & Pop-Up Campers
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Video Transcript

This is a tape entitled: How to Purchase an RV. Probably the most important thing that I think a dealership could do for you and has to do for you, is something most people don't talk about. It's called service after the sale. You know, if we just sell you a camper and say, "Hey, go camping and we don't know you anymore", what good are we doing you? There's a lot of things that happen in the camping process that's very important. So if you find yourself talking to a dealer and some of you have done this in the past, and you bought from a dealer, and then all of a sudden they've got your money and they say well, we don't know who you are, for goodness sakes, don't go back and buy from them again. Go find somebody else. Ask the salesman, "what are you going to do for us after we buy from you?" "What are you going to do?" And then look for things like what can a dealer do. Number one, they can do winterization clinics at the end of the year. They can do "Getting Ready to Go Camping" clinics at the first of the year. They can send you passes to campgrounds that are having festivities. They can let you know that campground XYZ is having a Halloween party, get the kids, go, it's a lot of fun. What we need to do is take care of you. Now, we are flooded with service issues and that's not a big deal because we want to take care of you, so when you have a service issue, call ahead of time. Don't wait until the last minute and say okay, I need it fixed and I need it in an hour. That's not going to happen. Now sometimes it will, but not normally. These parts have to be brought in from the manufacturer or it has to be brought in from the distributor. Call your service rider at the dealership that you buy from and say, "Hey John, I've got an issue with my water heater, I don't know what the problem is, but I think it's this", see if they can do a little troubleshooting for you over the phone. And another thing, some of the dealerships actually give you membership into groups that take care of you afterwards. For example, we use Coach net here. Coach net is a 24 hour, seven day a week, roadside assistance program. Very similar to AAA, Geico, and all the other boys. But, make sure you've got some kind of protection out there while you're traveling around. That's very important. The one thing that I like about Coach net is they're also a 24 hour, seven day a week, technical assistance program. So, if you're out there and it's Sunday afternoon or two o'clock in the afternoon, and your water heater dies, then you can't call me because I'm probably just getting home from church. But, you can call this magic 800 number and they're going to put a technician on the phone just like one of my guys. And they're going to troubleshoot and try to get you up and running. Service after the sale. If you don't get it, demand it. That's your right.

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