Telephone Manners & Business Etiquette

"I am Elena Brouwer, International Etiquette Center in Hollywood, Florida. You can find us on the web at etiquettecenter.com. and to continue our business etiquette in the office. We need to use a phone but sometimes we don’t use it properly, let’s observe. A: Well, I do have extensive experience in the field B: Yeah, Who is this? Hello! Who are you? I’m sorry. He picked up the phone while speaking with somebody who came in to see him. You should always hold your phone calls if you have somebody in your office or let it go into voice mail. Another way that you show your professionalism is by answering it correctly when you do answer it."