How to Unfreeze Frozen iPhones

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Unfreezing frozen iPhones will likely require you to reboot the device. Unfreeze frozen iPhones with help from an expert who is proficient with all Apple products and able to provide OS/iOS instruction and troubleshooting in this free video clip.

Part of the Video Series: iPhone Questions & Answers
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Video Transcript

Hi, I'm Patrick Coll. And I'm here today to tell you how to unfreeze a frozen iPhone. So, you maybe using your phone and then, all of a sudden the phone is on but it's not working. You're trying to go to your music or you're trying to do something and it's stuck on a particular screen. And you just don't know what to do. The first thing you can do is to try and turn on and off here. Sometimes if it's frozen, even that won't work. So, what do you do? Here's the trick. You hold down the Home button and this power button at the top together at the same time. I mean hold them down together until the phone restarts itself. What you will see is a black screen and the apple will come up eventually and that's the phone restarting itself. That's the easiest way to get out of a frozen situation on a phone. Bear in mind, if you just hold these two together quickly and let go, it will take a screen shot. So once again you hold down the home button and the power button at the top, keep holding them till the screen goes black. You'll see the white apple come up and then, you're good. The phone is restarting. And that's how you unfreeze a frozen phone. I'm Patrick Coll, I hope this has been helpful. Thank you for watching.

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