Things to Ask in an Interview for a Job in Telemarketing

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If you're going in for an interview in telemarketing, there are a few key things that you're going to want to ask. Learn about things to ask in an interview for a job in telemarketing with help from an innovative empowerment speaker and human resources professional in this free video clip.

Part of the Video Series: Job Interviews & Career Advice
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Video Transcript

Hello, I'm Charles Galbreath, workforce empowerment speaker and human resource professional. Today, I want to share with you some tips or some questions to ask a person when interviewing for a telemarketing position. Telemarketing positions are high stress positions. On a daily basis, they may be dealing with a person who is emotionally charged. They may be dealing with a person who is somewhat combative. They may even be dealing with a person who is uninterested. So it's very important that you have a person who is willing to persevere through all of those challenges that I presented. So one question that is very important for you to ask is: Can you share with me a time when you were presented a challenge that you had to overcome, or persevere through? How did you handle that? Another question that you may want to ask in a telemarketing interview would be: How do you deal with emotionally charged individuals? Can you share with me a time when you had to serve an emotionally charged individual and how did you handle their emotions? Another question that can be very important is: How do you deal with failure? Failure is something that a telemarketer will have to deal with. They will hear no, they will get a lot of phones slammed in their ear. So it's very important for them to continue to come in on a daily basis even when they've experienced some failures. So ask the person: What is one failure that you've dealt with professionally, how did you handle that? If you want to make that a two-parter, the next part of that would be: And how did you bounce back from that? Finally, something that will be very helpful is how do you stay motivated. That is a very important question for telemarketing positions. You need a person who can refuel, re-energize and get back in there. So how do you re-energize yourself or re-charge yourself. These are just a few questions that you can ask during a telemarketing interview. Thank you and have a wonderful day.

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