How to Answer Conflict-Resolving Questions During Job Interviews

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Many job interviews will feature a category of questions called conflict resolving questions. Answer conflict resolving questions during a job interview with help from a public relations and human resources specialist in this free video clip.

Part of the Video Series: Job Interview Tips
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Video Transcript

Hello, I'm Darryle Brown from, and today we will discuss how to answer conflict resolving questions in a job interview. Many employers use situational questions to determine how well potential candidates handle conflict. Here are some tips on how to handle conflict resolving questions in the job interview. We will be using what is called the star technique and that's STAR and these are pertaining to four tips of the STAR technique for you to use to organize a story in any type of situational question. S is for situation. All of us have faced job situations where we were challenged to handle potential conflict or it could be a task and that's T for task and what employers want to find out is what action you took in a situation or task and also what is the result. So in a conflict resolving question the best approach is to discuss a previous situation or task you've been in, what action did you take and what was the result of it and that will enable you to have an organized answer in addressing conflict resolving questions. So just remember when you are asked a conflict resolving question, the best approach is using the STAR technique of situation, task, action and result, think about a story or an encounter that you've had in the past and how you successfully resolved that issue and you will be able to answer any conflict resolving question. I'm Darryle Brown from, and this is how you can answer conflict resolving questions in a job interview. Thank you for watching.


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