What Are the Benefits of Amicable Conflict Resolution Among Employee & Employers?

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Amicable conflict resolution doesn't just make things easier - it's got clear benefits for both employees and employers. Find out about the benefits of amicable conflict resolution among employee and employers with help from an accomplished attorney, author and speaker in this free video clip.

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Video Transcript

Welcome, this is HR That Works, President Don Phin and today I'm going to answer the very long question what are the benefits of amicable conflict resolution between employers and employees. Well of course there's a bunch of those benefits and the first thing is it will help you keep good employees. You know unfortunately some of your drivers, your really strong employees that have a lot of energy, so do a lot of your managers and when they go like this somebody has got to lose and that's how they can lose some of your very best employees. So you want to have a way to resolve conflict that doesn't do that. The second thing that can happen is it can generate law suits so if you can avoid conflict you're going to avoid generating lawsuits in the process. The third thing is it helps you to learn, you know, a lot of these conflicts are simply a miscommunication. A lot of miscommunications is around performance so if you don't have these strong upfront understandings and agreements about performance, you're going to have conflict and you really want, they're both good people, everybody's trying to do their best and you don't want to destroy a relationship. You don't want to view somebody as a bad person because you are in a conflict, just realize you may have different opinions, different approaches from things but as the late great quantum physicist, David Bohm, says, the truth doesn't emerge from an opinion. So that's why we have to have a dialog. The best way to go through an amicable conflict resolution is to have a dialog. That's where we create a safe place for having your communication and if two people can't make a safe place, then you bring in the third party to help do it for. For example I've been brought in to help arbitrate claims and to arbitrate conflicts because I keep each party on their side of the line speaking for theirselves. At the end of the day the goal is they shake hands and they both walk off the table being heroes, nobody wins, nobody loses, we're both winners in the game. I hope that helped you, take care.

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