The Most Effective Way for Servers to Greet Their Tables and Give Their Names

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Sometimes just getting a server to say "hi" to a customer isn't enough. Learn about the most effective way for servers to greet with help from a longtime restaurant manager in this free video clip.

Part of the Video Series: Running a Restaurant
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Video Transcript

Hello, I'm Mary King from wherethesideworkends.com. We're here at the gorgeous Chaya Brasserie in Beverly Hills, California, talking about the most efficient way for a server to greet their tables and give their names. It's really not that complicated, just keep it simple; you can never go wrong with service generally with being efficient and being friendly. You want to be friendly without being overly familiar. So, just greet the table, "Good evening, my name is Mary, I'll be your server this evening; would you like to start with a Mojito while you're looking at your menus." Keep it simple and work in a little suggested selling when you can. Keep in mind the guests are here to enjoy one another's company, not to be entertained by you. So, do whatever you can not to be intrusive, don't be overly-familiar and just be efficient. If you can easily work into your greeting, a happy birthday or a happy anniversary or if the guest is a regular that you're familiar with to say, "Good evening, Mr. Jones; it's so wonderful to see you again", and introduce yourself to their guests. "My name is Mary, I'll be your server this evening." Just be friendly and don't, don't get too hung up on it. I'm Mary King from wherethesideworkends.com and that was just a little bit about how to greet a table and to give your name.

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