How to Deal With Complaining Tenants

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Tenants have a wide variety needs that the landlord will have to meet. Learn how to deal with complaining tenants with help from a licensed attorney and licensed California real estate broker in this free video clip.

Part of the Video Series: Renting FAQs
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Video Transcript

Hi, my name is Nic McGrue and I'm a lawyer at Polymath Legal, located in Los Angeles, California. If you're a landlord, no matter how diligent you are at upkeeping your property, it's likely that at some point, you will have tenants that complain. As any lawyer will tell you, one of the best ways to resolve a problem is simply through communication. If your tenants are complaining to you, this may be their attempt to resolve their problem with you before seeking other actions. So make sure you take heed and really listen to their complaints. After hearing what their complaints are, you should figure out whether you're going to address them. If you do plan to address their complaints, let the tenant know what actions you plan to take in order to address them. On the same hand, if you feel that you do not need to address their complaints, let the tenant know that you will not address them and let them know why you will not address them. Now, you should be cautious, especially if you plan not to take action. If the tenants are complaining about something that you have a duty to do, either under the lease or statutorily imposed upon you, you could subject yourself to an expensive lawsuit. Now, I'd be remiss if I didn't tell you that even if you feel it's not your duty to take action towards your tenant's complaints, sometimes you should do so anyway. If it's a simple matter, a little goodwill of listening to your tenants and responding to their complaints can go a long way and can prevent other problems from happening in the future. Once again, I'm Nic McGrue and this has been how to deal with tenants that complain.


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