Comments on: How to Get the Best Service from Tech Support

on 1/10/2009 Doing exactly what the tech says is important.

on 1/5/2009 great advice

on 1/5/2009 Great advice for a typically frustration situation! 5* and a recommendation!

on 1/3/2009 Steps 2 and 4 are on point .. I've been in tech support for quite sometime and you are correct, if someone is ranting and raving I don't want to help them, but I will quickly neutralize the situation .. and Step 4, when people start doing things you DID NOT ask them to do, does make your job a little harder .. makes you want to ask them "if you know what to do, then why are you calling" .. now "shut up, and listen to my instructions!" (that's what I want to say) ... I am actually typing this comment as I am working one of my 2 tech support jobs .. Great Article!

on 1/3/2009 hahah I totally know how you feel. great article.

on 1/3/2009 Great tips. I know someone who yells at tech support people, then wonders why he doesn't get good help. Hmmm...I wonder. :)

on 1/3/2009 I usually have good service from tech support once I get them on the phone and if there isnt and language barrier. That is what really bothers me and most other people that I know about customer service of any kind, including technical support, we have to wait forever and when we finally do reach someone they are in timbuktu and don't speak our language. Thanks for the article. 5*

on 1/2/2009 I totally agree no use aggravating the person who's trying to help you. I once called a tech and it went smoothly because I listened to all of his instructions and was very polite. Thanks