Comments on: How to Choose a Bank

on 11/22/2005 If friendliness and service that is pro-customer is what you are looking for, check out your local credit unions and see if you qualify for membership!

on 11/22/2005 With bank mergers, bank tellers' relatively low pay and the consequent rapid turnover in personnel, choosing a bank based on employees' helpfulness is not valid for the large banks. Better to pick a small, local bank if friendliness is important to you.

on 10/31/2007 In response to Sophia Morgan's statement, what do bank mergers have to do with customer service? Friendly customer service and helpfulness depends on a teller's training, experience and the EFFECTIVENESS of their management. Bank mergers affect mainly shareholders and the economy.
In search of the friendly bank, walk into one whether it be a small local branch or part of a large corp. and ask questions about banking their. If the person is friendly and helpful, it'll show through their eagerness to answer your questions and how much they are listening to your needs. Of course, one advice I'll give is to check up on their branch hours and go in when the branch is slow (usually early morning or mid-afternoon). This would insure that the person helping you could give you their undivided attention so therefore, their best service.