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I want to lean more.
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she is hungry
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be warm and enthusiastic.
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i would like to learn more about it as an executive bilingual secretary*
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Helpful info
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I NEED learn more.
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hello I like to share.
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hi.....
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CarterYA
Jul 11, 2008
Another good tip for handling a call. Instead of asking the caller to tell you why they are calling, try saying, Will Mr. /Mrs. (blank) know what this is regarding? Then based on their answer, you will know the next comment you need to make. -
CarterYA
Jul 11, 2008
Another good tip for handling a call. Instead of asking the caller to tell you why they are calling, try saying, Will Mr. /Mrs. (blank) know what this is regarding? Then based on their answer, you will know the next comment you need to make.
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AdWoman
Nov 01, 2007
Put a mirror on by your phone, so you remember to smile when you pick it up. There is a real art to answering the phones. It can mean the difference between someone just "shopping" around in an already crowded market, or them choosing you before calling any other competitor. Thank you for your tips and comments.
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AdWoman
Nov 01, 2007
Put a mirror on by your phone, so you remember to smile when you pick it up. There is a real art to answering the phones. It can mean the difference between someone just "shopping" around in an already crowded market, or them choosing you before calling any other competitor. Thank you for your tips and comments.
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Sep 13, 2006
I am very polite when talking on the phone with customers. I find that most of the time the caller says "Thank You" right before I transfer the call. When you reply with a "Your Welcome," you make the customer feel important, and that's important to a company.
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Sep 13, 2006
I am very polite when talking on the phone with customers. I find that most of the time the caller says "Thank You" right before I transfer the call. When you reply with a "Your Welcome," you make the customer feel important, and that's important to a company.
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Aug 08, 2006
Too many times I hear people mumble. They don't make a word of sense and it's frustrating. Mumble means: To utter indistinctly by lowering the voice or partially closing the mouth. So don't do it. Speak calmly, slowly, loud enough so the can hear you, get to the point (no one likes a life story) be confident, radiant and speak positively by using words like defiantly, absolutely, brilliant, fantastic etc. It makes you and the person your speaking with feel better. If you feel under pressure from a customer, don't sink to their level. Just keep your composure, focus and take some good deep breaths, blowing out that anger and frustration building up inside you. Just relax.
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Aug 08, 2006
Too many times I hear people mumble. They don't make a word of sense and it's frustrating. Mumble means: To utter indistinctly by lowering the voice or partially closing the mouth. So don't do it. Speak calmly, slowly, loud enough so the can hear you, get to the point (no one likes a life story) be confident, radiant and speak positively by using words like defiantly, absolutely, brilliant, fantastic etc. It makes you and the person your speaking with feel better. If you feel under pressure from a customer, don't sink to their level. Just keep your composure, focus and take some good deep breaths, blowing out that anger and frustration building up inside you. Just relax.
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Aug 08, 2006
Don't offer an apology if the party that the caller is trying to reach is unavailable. It is not your fault and more often than not, I have found that an apology just opens up the situation to an angry outburst from the caller. Just state that the person they are trying to reach is unavailable and offer to take a message or a transfer to voice mail.
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Aug 07, 2006
If the customer asks your hours over the phone, tell them your hours and add, "We look forward to seeing you." This is a great way to make the customer feel helped and at ease.
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Aug 07, 2006
If the customer asks your hours over the phone, tell them your hours and add, "We look forward to seeing you." This is a great way to make the customer feel helped and at ease.
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Feb 16, 2006
Rather than say "Who is calling?", say "May I tell her who is calling?" This seems to give the caller a choice and sounds helpful of you.
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Feb 16, 2006
Rather than say "Who is calling?", say "May I tell her who is calling?" This seems to give the caller a choice and sounds helpful of you.
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Dec 08, 2005
Don't forget to tell the person to have a nice day. Even if you don't care if they have a nice day or not.
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Dec 08, 2005
Don't forget to tell the person to have a nice day. Even if you don't care if they have a nice day or not.
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Nov 22, 2005
Use an uplift in your voice. Don't let it sound like the last thing in the world you want to do is answer this darn phone! It doesn't hurt to say "Good Morning" or "Afternoon" either.
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Nov 22, 2005
dial a smile dont phone a moan!!!
