Phone etiquette

The call center is typically a fast-paced and high-stressed environment. To keep customers happy and maintain business, call center phone etiquette is vital between the customer and the representative. For an amicable working environment, it is also necessary to practice etiquette among representatives. more »

With Blackberries that connect you to the rest of the world 24/7, you can conduct business from almost anywhere. Though some calls are too important to miss, there is an etiquette to follow when you accept a call while in the company of other people. more »

Many of us spend hours on the phone every day, but we may not know how well we come across to the people on the other end of the line. Here are seven basic phone etiquette rules. more »

With the cost of travel constantly on the rise, many companies have turned to speakerphone conferences to take the place of face-to-face business meetings. A phone conference can be a bit different than a personal meeting because of the limitations of speakerphone, and the fact that everyone cannot see each other for body language... more »

If you've ever tried to negotiate your way through a phone menu to speak to a live person or get a salesclerk's attention at the store, you may wonder about the state of customer service today. Luckily, you are not alone, as employers are evaluating their businesses' approach to customer service. To this end, many companies provide... more »