Phone Etiquette

Some handset phones feature an etiquette mode that sets the phone to vibration instead of a ringer. This is a beneficial feature to have in public places such as an office. With the phone on vibrate,…

Good telephone etiquette is an important skill that will help you communicate effectively in your everyday life. Because we use the telephone so frequently both at work, at home and on the go, being…

Any company is only as good as the conversations that happen between colleagues. It's important to remember the rules for conversations over drinks following work or for emails sent from home aren't…

While the economy loses jobs to outsourcing and technology, many employers continue to value their receptionists. A good receptionist can have a significant positive impact on an organization or…

A phone call from a customer is often the first impression that customer will receive of your business. This phone call can make or break the chance that the customer will come in to learn more…

Using proper etiquette on the phone is essential to establishing a healthy company image and maintaining relationships over a distance. Telephone agents are often the first line of contact for many…

Telephone calls are one of the main forms of communication in business. By using proper phone etiquette, you make a positive first impression on the caller. While some people are unfamiliar with phone…

If you work a switchboard, you must be able to multitask, sometimes handling multiple calls at once. The best switchboard operators can deal with several callers at once and also exude the proper…

Answering the telephone is an integral part of a secretary's responsibilities. Some are responsible for only one telephone, while others operate switchboards. Whether a secretary is making or…

Proper telephone etiquette is essential to communicating in your professional and personal life. According to the University of Missouri, it can also be key to helping a person get a job or…

Competition is fierce, and companies look for any competitive edge they can find. Discounts and purchasing incentives may drive the customers in, but your employees may be driving them right out.…

In the workplace, certain rules of etiquette are attached to answering the phone, making a call and conducting a phone conversation. Following the right guidelines will make your office a more…

It is an important office skill to be able to give a good first impression, either in person or when answering the phone. This applies not only to secretaries and reception staff, but to everyone who…

The office phone is one of the most essential tools for conducting business. Yet many employees do not know the basics of telephone etiquette. Because callers cannot read your facial expressions, you…

Phone etiquette is a critical component of customer service research, for without it, most phone-based research calls would not be answered by research subjects. Researchers must follow…

Office phone etiquette plays a critical role in the workplace. It not only helps strengthen relationships among co-workers, but it also helps prevent common communication glitches. Read on for…

When you work at a doctor's office, you will encounter many types of people on the phone. Because of the many people you will speak to and the nature of your business, you should have a strong sense…

A phone receptionist's job is based on interacting with people on the telephone. She must take incoming calls and route them to the correct people. She may need to take messages or handle some of the…