Avaya Phone Features

Avaya produces phones with headsets.
Avaya produces phones with headsets. (Image: B2M Productions/Polka Dot/Getty Images)

Headquartered in Basking Ridge, New Jersey, Avaya provides organizations and businesses with communications systems throughout the world. Some of the company's communications systems and solutions include emails, instant messaging, video conferencing and telephones. Telephone selections range from phones with handsets, conference tools and those that offer wireless capability. Depending on the phone, Avaya telephones have numerous features that help you efficiently communicate with vendors, customers and colleagues. However, there some features that users can access on most Avaya telephone systems.

Tools Menu

The tools menu allows you to locate preferences, network statistics and configuration tools. By pushing a button, you can see incoming calls, outgoing calls and missed calls. In addition, you can check your voice mails and program the phone, from volume and ring tones.


Some phones display a light when you have received messages. In addition, the display screen alerts you when you are receiving a call and shows the incoming caller's information, if available.

USB Ports

Some phones include standard USB ports to connect a mouse or keyboard to the phone. This feature allows you to select various menu applications via your keyboard or mouse, rather than simply hitting the phone keypad.

Lockable Tool

The phones have the ability to prevent access to particular options on the phone that a company does not want to change. This option can lock menu options, such as preferences, configuration and diagnostic features.


Avaya phones offer high-resolution graphical displays with contrast selections, 240 by 80 pixels, a liquid-crystal screen and graphics displays with eight levels of grayscale.

Instant Messaging

Some phones have the capability of instant messaging. When you have an instant messaging waiting, the phone alerts you with a Blue LED light. Also, the feature offers a special character option to represent certain text entries. You can also disable the instant-messaging feature.

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