John Hancock Life Insurance and John Hancock Long-Term Care Insurance are two parts of John Hancock Financial Services, Inc. The company offers a large number of insurance products and investment services. According to Reference for Business, the various life insurance policies the company offers accounts for almost 40 percent of its revenues. Most of its investment vehicles are annuities and mutual funds. To increase its revenues, the company has started offering asset management for institutions and selling insurance over the Internet.
Long-term Care Insurance
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Step 1
Telephone 1-800-377-7311 if you purchased your long-term care insurance through an insurance agent or a broker. Business hours are Monday through Friday from 7 a.m. to 5:30 p.m. Eastern Time.
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Step 2
Telephone 1-800-525-4361 if you purchased your long-term care insurance through your employer. Telephone business hours are Monday through Friday from 8:30 a.m. to 6:30 p.m. Eastern Time.
Step 3
Send John Hancock an email inquiry at carechoice.contact@jhancock.com. However, according to the John Hancock website, you will not be able to receive specific policy and account information by email due to privacy concerns.
Step 4
Use the John Hancock long-term care "Contact Us" link to obtain information about your policy (see References).
Life Insurance
Step 1
Telephone 1-800-732-5543, Monday through Friday from 8 a.m. to 7 p.m., for assistance.
Step 2
View policy information online at John Hancock's "ServiceNet" website, if your policy number has the prefix FLV or MVL (see References).
Step 3
Mail your request for information to Information Control Center, John Hancock Life Insurance, P.O. Box 772, Boston, MA 02117.
Step 4
Fax your request for information to 1-617-572-1571. Include your policy number and contact information such as name, address, telephone number and email address on your request for information.