Questions for Interviewing Housekeepers for Hotel Jobs
Hotel housekeepers are employed in hotels, motels and holiday resorts to clean and maintain room standards. The housekeeping department in a hotel also clean public areas and may therefore come in to contact with hotel guests. Attending an interview can be a daunting process. It is useful to think ahead of questions you may be asked in order to feel more prepared and relaxed during the interview.
-
How would you handle an irate guest?
-
Difficult customers are a part of any job in the hotel industry. As a hotel housekeeper you may meet guests when entering rooms or cleaning public areas. It is important to give customers time to vent without interrupting and then to assist. If the problem is out of your control then refer them to somebody that can help.
When answering this question, you may want to give an example of how you have previously dealt with a similar situation in the past; if not in the same job, how you have learned transferable customer service skills from a previous job.
What are the most important skills required to become a good housekeeper?
-
A housekeeper should have the ability to work both individually and as part of a wider team. A knowledge of health and safety is also required when using cleaning chemicals that should be stored away safely. Attention to detail, high cleanliness standards and good communication skills are also important to a hotel housekeeper role.
-
What do you know about the position of Housekeeper?
-
The employer is looking for evidence that you understand the company you have applied for and what the job entails. They will look to see that it meets your expectations. Answer honestly, tell the employer what you know the job consists of such as what duties are involved and ask about anything that you are unsure of.
What previous experience do you have within a housekeeping role?
-
An employer will want to find out if you have any experience in the job, and if so, how much. It is important to use this to highlight all the relevant skills and tasks you have performed before and how they match the job role you have applied for. Answer by stating specific tasks in your previous employment that are relevant to this position such as answering guest questions, cleaning rooms, refilling soap dispensers and sorting linen.
How long do you spend cleaning a room?
-
Everybody will answer this question differently depending on previous experience and the size of the hotel rooms. Less than 30 minutes is adequate time according to career website Common Interview Questions. Highlight what you would do with your time such as changing linen and cleaning the bathroom rather than simply stating the amount of time it would take.
-
References
Resources
- Photo Credit gants de ménage image by Unclesam from Fotolia.com
