What Are the Duties of an IT Department?


The information technology department in an organization is responsible for the architecture, hardware, software and networking of computers in the company. IT professionals working in this department perform a number of duties to ensure that employees have full access to the computer systems. Professionals working in the department may be responsible for one area of IT for the company.


  • The IT department is responsible for creating new programs for the organization. Programmers who work for a business create programs that are specific to the needs of the organization. These programmers are not creating a product for commercial use or to be sold by the organization. Programmers in an organization may create a program to run a piece of manufacturing equipment, track inventory, process work orders or complete any task the organization needs accomplished.

Company Website

  • The IT department creates and maintains the company's website. The webmaster and other professionals in the IT department design the layout of the site, write the programming code and test the site for its usability. A company website can be an informational site providing contact information for the public. The company website can also be a commercial site that sells products directly to consumers.

Technical Support

  • The IT department in any organization provides support to computer users in the company. This can include installing new software, repairing hardware problems, installing new hardware, troubleshooting problems and training employees how to use new software programs. Many businesses maintain an IT help desk in the company to assist employees with computer-related issues.


  • The IT department is responsible for installing and setting up the computer network in an organization. The IT professionals working in this capacity ensure that the network is operating properly and that all employees have the ability to communicate through the Internet and company intranet. Professional information technology employees troubleshoot and repair the system in the event of a problem.

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