Medical office jobs include clerical positions that help a medical practice run smoothly. These jobs are usually held by people without medical training, but with experience or education in business and office management. Several office jobs in a medical office are unique to medical practice, such as medical receptionist, records clerk, and medical biller.
A medical office receptionist works at the front desk and welcomes patients as they come in. The receptionist also greets delivery carriers and pharmaceutical sales representatives, as well. When patients enter, the receptionist checks the patient in, giving him forms to fill out including medical history. She also takes the patient's insurance information and enters it into the computer. She must know the office's scheduling software so she can make appointments. Some receptionists also collect co-payments from patients as they leave, schedule follow-up appointments, and provide them with the phone numbers of other offices for referrals. A receptionist may also be responsible for running errands for physicians, including getting coffee or lunch.
The medical records clerk is responsible for maintaining patient records. Medical records clerks do the filing and pull charts for the physicians when the patients come in. A clerk must be up to date on all privacy laws, and must know the practice's procedure for providing medical records to patients, other doctors, and attorneys. The medical records clerk is often a notary. If the office is transitioning to electronic medical records, the clerk is responsible for scanning all paper charts into the electronic records system. He must also scan test results and handwritten notes from the doctor into the electronic chart. In some offices, the clerk distributes the mail and incoming faxes.
The medical billing job consists of processing payments, billing patients, and processing insurance claims. Some medical offices outsource their billing, but most have in-house billing departments. A medical biller checks each claim as it goes out to ensure it fits the specific insurance company's claim format. The biller usually takes phone calls from patients inquiring about their bill, and also spends time on the phone with insurance companies, trouble-shooting claim issues. The medical biller must have a thorough knowledge of each procedure performed in the office, its price, and which insurance companies cover them.
- Janelle Simpson; Medical Office Manager, Virginia Beach, Virginia
- Photo Credit paperwork image by Pix by Marti from Fotolia.com
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