Every business and organization needs effective communications to be successful. Many companies hire a person to oversee the various forms of communication within the organization to ensure quality, consistency and accuracy. A communication manager also addresses and resolves conflict in the organization or coming from outside the organization. A communication manager should be self-motivated, experienced in effective communication and conflict-resolution skills.
Reviews all Communication
A communication manager reviews all communication coming in or going out from the company. The people under the communication manager report all communication to her. She determines if the communication is appropriate and accurate. This can include, but is not limited to email, phone calls and web copy for a website. When an issue arises, the communication manager helps to edit and modify the communication so it is suitable and proficient.
Organizes Organizational Communication
The communication manager creates an organizational communication flow chart. This flow chart is commonly used in emergency procedures and polices. For example, the communication manger will create a communication plan of action for emergencies. This can entail posted maps, illustrations and written instructions in conspicuous areas of the place of employment.
Organizational communication is also seen with most IT departments. The communication manager will work closely with the IT team to make sure all technical aspects of the company's communication are effectively working such as phone lines, computer networking and websites.
A communication manager and the public relations representative work hand-in-hand in addressing conflict. The conflict may be internal where people or departments are at odds with one another or there may be conflict from the public. If there is a misconception or a company employee makes a hurtful statement about the company, the communication manger is responsible to ensure the public perception is corrected and maintains a positive image.
The communication manager is responsible for all executive communication. This involves communication from executives to the rest of the company or the public or communication from executive to another executive. The manger provides accountability in that all communication passes through a third party for accuracy. The communication manger may also organize the executives' communication such as phone calls, press appearances and other logistics.
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