Teller Banking Procedures

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Bank tellers have the responsibility for processing banking transactions quickly and accurately. These transactions include cashing checks, making deposits and withdrawals. Tellers also have various other responsibilities. For this job, applicants will need a high school diploma or equivalent and a background check. Bank tellers will receive training on the job. In May 2008, the median wage for bank tellers was $23,610, according to the United States Department of Labor.

Transactions

  • The bank teller is the one person that people mostly associate with at a bank. They make up 28 percent of bank employees and conduct most of the bank's transactions, according to the Occupational Outlook Handbook. Over the course of the day, bank tellers may process mail transactions. Along with processing transactions, bank tellers will also sell savings bonds and travelers' checks; accept payments for customers' charge cards and process paperwork for certificates of deposit. Some will specialize in handling foreign currency or business accounts.

Teller Line

  • Depending on the type and size of the bank, some bank tellers will be responsible for the teller line. This means that they're in charge of all the other bank tellers in their department. Duties will include preparing work schedules, making sure the balance is correct in the vault and overseeing the shipments of cash to and from the Federal Reserve.

Opening and Closing Procedures

  • Before starting their shift, bank tellers will count the amount of money in their drawers. A supervisor or head teller will verify the amount. Tellers will use this cash for payments and transactions throughout the day. They are responsible for handling the money safely and accurately. When their shift ends, bank tellers will count the cash, list the currency-received tickets on the balance sheet, sort checks and deposits slips and make sure the opening and closing accounts balance. Some bank tellers will have to replenish the cash drawers when they are low or empty.

Technology

  • Bank tellers must be accustomed to the computers that they use. In most banks, they will use computer terminals to record the deposits and withdrawals. The terminals will give them quick access to customer accounts. It will also provide detailed information that bank tellers can use to help a customer's needs or recommend a bank service or product. Some bank tellers will also have to use automated teller machines (ATMs) to make deposits and payments.

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References

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