Dental office staff meetings are vital for keeping a dental practice functioning properly. Staff meetings can be held at various intervals, such as weekly, bi-weekly, or monthly, and should include all of the employees. To make a dental office staff meeting successful and productive, forego titles, avoid interruptions, discuss issues, eliminate defensiveness, and be sure to mention positives.
A dental practice is comprised of a group of employees with different titles. Each title signifies the level of leadership that employee has within the office: the dentist is usually the one overseeing the entire practice and makes most of the decisions, and the dental assistants, hygienists, and office personnel are employees of the practice. Having the staff members forego their titles while they are in a staff meeting allows everyone to speak freely and be heard as an equal asset to the practice.
This dental office meeting concept also eliminates privileges, so an employee who is higher up on the decision-making scale does not get favoritism for her idea over the idea of another. Appoint a new facilitator for each meeting to help prevent potential disorganization during the meeting.
Dental offices receive frequent phone calls from patients scheduling appointments or asking questions, and from sales personnel pitching their products. So that everyone can participate and give their full attention to the meeting, send these phone calls to an answering machine and attend to them after the meeting. Change the answering machine message to let patients know why a staff member is not answering the phone. This technique informs patients of the dental practice's efforts to keep and promote a properly running office. You can consider designating a specific phone line apart from the practice's main number for emergency calls, and enlist one employee to answer that phone if it rings during a meeting.
Starting the staff meeting by discussing issues in the dental practice allows the employees to get problems resolved quickly. Addressing any problems at the beginning of the meeting clears the way to discuss other meeting objectives. To encourage employees to speak about any issues they want, the facilitator of the meeting should mention a list of areas in which there may be issues, such as patient care, patient billing and payments, office cleanliness, equipment, and staff camaraderie.
Eliminate defensiveness by making sure that criticism is constructive and doesn't attack anyone personally. An employee who feels he or she is being attacked will fight back verbally, which can reduce the productiveness of a staff meeting. This meeting technique assists all attendants in listening carefully to the issues being raised.
After discussing issues in the office, the facilitator needs to start a discussion about the good things that are happening in the office. A nice comment made by a patient relating to the staff or practice, or a job completed by one staff member for another, are some positive examples you can bring up in the meeting. Any positive action that might otherwise go unnoticed, such as an instance when a hygienist cleaned the dental assistant's instruments, is suitable for mentioning during the positive discussion.
- Photo Credit meeting image by Thorsten Frisch from Fotolia.com
How to Create a Professional Answering Machine Greeting
You place a call and receive an answering machine message that you can't understand. It's annoying and you don't even leave a...
How to Hold Organized Staff Meetings
Staff meetings are an essential component of highly functioning business. They keep employees motivated and focused, and serve the purpose of keeping...
How to Run a Dental Office
Running a dental practice can be challenging for those new to practice management or those who have to take on more managerial...
How Much Do Dental Office Managers Get Paid?
Dental office managers coordinate dental offices and interact with staff and patients. In small offices, they can perform bookkeeping, records management, phone...
Fun Staff Meeting Ideas
Staff meetings need not be the monotonous or a dull gathering of people that they usually are at some workplaces. With some...
Icebreaker Games for Office Meetings
Icebreaker games for office meetings are a great way to get employees to loosen up, gain energy and learn more about their...
Motivational Office Meeting Games
Working the same job every day is naturally going to get a little monotonous, and your employees may get stuck in a...
Dental Office Design Ideas
The design and décor of a dentist's office can spell the difference between a relaxed visit and a stressful, unpleasant one. Remember,...
Safety Meeting Topics for an Office
When a company's safety committee gathers around the table, they will want to discuss health and safety topics that pertain to the...
Dental Team Building Exercises
Team building exercises are a great way to bring your dental office staff together and give them tools for interacting effectively with...
Marketing Ideas for a Dental Office
Consumers rely on dentist visits for healthy teeth and gums and white smiles. Patients build relationships with dentists after several visits and...