According to the Occupational Outlook Handbook published by the U.S. Bureau of Labor Statistics, housekeeping managers or cleaning supervisors work in hotels, restaurants, hospitals, buildings, stores and offices to supervise and manage the cleaning staff. Although no formal education is required in order to become a housekeeping manager, many of those in the field have some college or a college degree. Certification programs that require specialization coursework and exams are available from the International Executive Housekeepers Association. Those with the Certified Executive Housekeeper designation have completed specialization courses and high school, while those with the Registered Executive Housekeeper designation also have a college degree. In 2008, the median wage of housekeeping managers was $16.34 per hour. The top earners made more than $26 per hour, while the low earners made about $10 per hour.
Housekeeping managers are often responsible for developing cleaning schedules as well as employee schedules. They may turn employees' hours into payroll offices or departments, create lists of hours for employees to follow and coordinate schedules so that all needs are met and all cleaning issues are addressed.
Housekeeping managers often supervise other employees, which means that they inspect areas to ensure they are clean. They also may recommend transfers, promotions or dismissals. Additionally, they may delegate responsibilities and write performance reviews. They may also screen or hire candidates, provide feedback on job completion and administer reprimands when necessary.
Housekeeping managers often assign tasks to other employees. They may inspect areas to ensure that cleaning is complete, add tasks when additional cleaning is needed and delegate responsibilities to other workers to ensure a fair or more complete distribution of labor.
Train New Employees
Housekeeping managers are often involved in hiring or training new employees. They may be responsible for demonstrating techniques during in-service trainings, or they may need to administer formal training programs to new hires. Additionally, cleaning supervisors may have to create or modify training programs to assess specific needs.
Track Inventory, Stock and Issue Supplies
Housekeeping managers are often responsible for tracking a company's stock of cleaning solutions, tools and other supplies. Additionally, they may order additional supplies as well as issue supplies and tools to workers. As a result, housekeeping managers must have a knowledge of general arithmetic and be able to estimate and anticipate when more supplies are needed.
Communicate with Others
Housekeeping managers are often responsible for completing reports. They may have to verbally report to other management or administration, or they may have to provide written reports or computer records to business offices. Examples of reports include wage reports, hours reports and performance reports. As a result, housekeeping managers often must demonstrate good verbal and written communication skills to be hired for their positions. They must also be able to communicate effectively with other employees when necessary.
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