A customer service representative (CSR) employed by a dry cleaner has several duties, most of which are directly related to dealing with the public. The CSR is the first employee a consumer will see upon entering a dry cleaning establishment.
A dry cleaning CSR will interact with the consumer when he brings his items into the store to be cleaned. The CSR is expected to act according to the guidelines set out by the business and to make the consumer feel comfortable, as well as important. When called upon, he also must take customer complaints and attempt to rectify the problem.
When a customer brings an article of clothing or other good to be cleaned, the CSR receives this article. He marks it in order to identify it as belonging to the customer. And he fills out an order form telling the cleaner what to do to the article. For example, if it's a shirt, he might mark dry clean only or press with starch or no starch. Sometimes, the CSR will have to mark the stained or soiled area of an article, so the cleaner can determine how best to treat it.
A CSR is responsible for answering the telephone and communicating with other businesses as well as customers. This duty will require him to know a lot about what the dry cleaner can or can not do. Knowing every aspect of the business and how to deal with its key suppliers is a critical part of the job.
A CSR will usually handle any financial transactions. When a customer comes in to retrive an article, the CSR will show her the bill and receive payment for services rendered. This could be in cash or through a credit card, so CSR's will need to learn how to process such transactions.
- Photo Credit dry cleaning image by Charlie Rosenberg from Fotolia.com
Laundry Supervisor Job Description
Laundry supervisors work in a variety of settings, from industrial laundering companies to nursing homes and self-serve laundromats. As such, their exact...
Job Description of a Laundry Assistant
A laundry assistant helps wash, dry or dry-clean various items for an establishment. Laundry assistants work in laundromats and for dry-cleaners, and...
Office Cleaner Job Description
An office cleaner dusts, mops and takes out the trash, making sure a building is well-kept. Office cleaners have important duties, as...
Job Description for a House Cleaner
House cleaners or housekeepers keep homes and apartments organized and clean. The U.S. Bureau of Labor Statistics predicts that the demand for...
Job Description for a Dry Cleaner
Dry cleaners provide cleaning services for a variety of clothing and household items, such as suits, linens, coats, and quilts that cannot...
How to Start a Dry Clean Delivery Service
Providing a dry cleaning delivery services allows you to reach busy professionals who don’t have a lot of time. But before launching...
How to Wash a Cashmere Sweater
Dry cleaning a cashmere sweater after every wear gets expensive, so save money by hand-washing it yourself. Use a small amount of...
List of Cleaning Duties for a House
Whether you are moving out on your own, starting a job as a housekeeper or hiring a housekeeper, you may want to...
Responsibilities of a Cleaning & Maintenance Supervisor
Cleaning and maintenance supervisors usually work under the direct supervision of building managers or other appropriate administrative staff in positions responsible for...
Duties of a Customer Service Representative
Customer service representatives are the direct link between customers and the companies they are working for, and there are many duties involved...
Counter Clerk Duties at a Dry Cleaners
Dry cleaners clean clothing by using a chemical to treat stains and spots with minimal use of water. To preserve the material,...