Flight attendants get to travel the world, tending to passenger needs and safety 30,000 miles above the earth. A high school degree is the minimum educational background, and age minimums range from 18 to 21 years old, depending on the airline. There are specialized flight attendant training programs, and FAA certification is a necessity. Although job competition is fierce, it is a rewarding career that can take you all over the world and let you meet many interesting people.
Flight attendants are the face of airline customer service. They spend more face-to-face time with travelers than any other component of an airline company. Therefore, they need to make sure that their travelers' needs are met. They are responsible for passenger comfort and safety in the cabin of the plane. How a passenger is treated by their flight attendants may determine whether or not they choose to fly with that airline again.
The service a flight attendant offers his passengers depends on the traveler's class. First-class passengers receive more personalized care than business-class travelers. Flight attendants must listen to all of their passenger's requests, which may include things such as snacks, drinks, blankets, pillows, or being relocated to a different part of the plane.
Flight attendants provide special assistance to the elderly, the disabled, unaccompanied minors, and families with small children. These passengers may need extra assistance debarking from the plane as well.
Federal Aviation Regulations state that the sole purpose of flight attendants is to perform safety-related duties. These duties include teaching passengers about the proper way to exit an aircraft in case of emergency, teaching them about safety equipment and making sure passengers remain safe during flight.
Flight attendants walk the aisles before, during, and after the flight to make sure passengers have complied with federal regulations regarding the placement of personal items. They also verify that emergency equipment, such as first aid kits and fire extinguishers, is accessible and in working order. They are trained in first aid and able to provide assistance to distressed, sick, or injured passengers.
Another thing flight attendants check for is unusual passenger behavior. They look for suspicious items, check the bathroom for security reasons, and remain on the lookout for possible mechanical problems in the cabin.
Before embarking on a flight, a flight attendant attends a pre-flight briefing. They learn about expected weather conditions, the altitude they'll be flying, the route to be taken, emergency procedures, the length of the flight, crew coordination, the food and beverage services to be offered, and the number of passengers expected on the flight. Not only must they be aware of this information, but they must also be ready to answer passenger questions about these topics.
Before the first passenger steps board on the plane, there is much preparation to be done. Food and beverages must be available, the cabin must be clean of debris, and blankets and emergency supplies must be readily available.
After the flight, a flight attendant prepares a report about the trip. It includes information about the departure and destination locations, passenger ticket numbers, the inventory for the food and drink supply, the cabin conditions, and any passenger complaints or issues that arose during the trip.
- Photo Credit airline related image by Albert Lozano from Fotolia.com
How to Interview for a Flight Attendant Position
Interviewing for a flight attendant job requires skill. Trying to break into this elite group of jet-setters is very competitive. If you...
How to Write a Resume for a Flight Attendant Job
Write a resume for a flight attendant job that grabs the attention of potential airline industry staff by reflecting your exceptional people...
The Duties of a Flight Attendant
The primary duties of a flight attendant center on ensuring passenger safety and offering service and support during flights. While much of...
- The Goals and Objectives of British Airways