The Qualities of a Good Administrator

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Companies and organizations rely on good administrators to supervise employees, delegate assignments and ensure that productivity is kept at the required standard. An effective administrator wears many hats, including that of a counselor and motivator, and must know how to deal with a variety of personalities. Good administrators possess a combination of skills and qualities that enables them to provide effective leadership.

  1. Fairness

    • A good administrator treats people with the same respect and fairness, and does not play favorites. She makes decisions about employees based on their job performance and not on whether she likes or dislikes someone. She handles each problem with objectivity and strives not to allow personal feelings to dictate her course of action. When a situation requires discipline, she ensures that the action she takes is consistent with how she treated another employee, so that no one can accuse her of favoritism.

    Motivation

    • An effective administrator is able to motivate his staff to perform beyond company standards. To achieve this goal, a good administrator must know the strengths and weaknesses of his employees. He must praise an employee and give recognition when an assignment or project is executed well, and find tactful ways to help bolster areas of an employee's work that need improvement. A good administrator must also find creative ways to keep morale high, whether it's arranging after-work gatherings or providing bonus incentives when targeted goals are exceeded.

    Communication

    • Good communication is not just expressing a viewpoint clearly, but also involves the art of listening to what someone else is saying. A skilled administrator speaks clearly and ensures that her words are specific so there is no confusion in what she expects from her workers. She must also listen to everything an employee tells her and write it down to avoid misunderstandings if the issue comes up in the future. An "open door" policy is an effective way for an administrator to empower workers to feel like they can trust her when they express honest opinions.

    Mentoring

    • A good administrator does not promote a sense of distance between himself and his employees, but rather seeks a mentor relationship to help them advance up the corporate ladder. Being a mentor requires the willingness to share past experiences and "insider" tips that only come from having once been in the same position as an employee. It is also important to exhibit kindness with employees and to remember that they have lives outside the office. Good administrators don't overwork their employees and make allowances for family situations that occur which may require schedule flexibility.

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