Why Is AIM Not Letting Me Sign in?

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AIM is an instant messaging application that can give you hours of fun chatting with your friends and family -- except when you can't sign in. If you are unable to sign in to AIM, the most likely cause is a password entry error, and AOL provides a simple way for you to resolve that. However, if your account no longer exists because of inactivity or a terms of use violation, you may need to create a new account to continue using the service.

Lost or Forgotten Password

  • If you have not used AIM in some time, it is possible that you have forgotten your original password. You can recover your password even if the AIM application is not installed on your computer. Navigate to aim.com in a Web browser, and click the "Chat Now" button on the right side of the page. Click the "AIM" button, and then click the "Forgot" link. To recover your password, you must be able to provide the mobile phone number, alternate email address or answer to the security question that you used when creating your AIM account.

Multiple Sign-ins

  • You may experience problems logging in to AIM if you are already logged in from another location such as a second computer or mobile phone. Check your other computers and devices to confirm that you do not have AIM running elsewhere. Close all active sign-ins, and attempt to log in to AIM on your computer again.

Inactive Account

  • AOL reserves the right to delete any inactive AIM account that has not been used in 90 days. If this happens, you may receive an error message such as "Authentication Not Allowed" when you attempt to sign in. If your AIM account has been deleted due to inactivity, you cannot reactivate it and must create a new AIM account with a different screen name.

Terms of Use Violation

  • You may not use an AIM account to harass or abuse others, violate the rights of another person or perform or encourage any other illegal activity. If you have used your AIM account for questionable activity and have been reported to AOL for doing so, your AIM account may be terminated.

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