Lost or Forgotten Password
If you have not used AIM in some time, it is possible that you have forgotten your original password. You can recover your password even if the AIM application is not installed on your computer. Navigate to aim.com in a Web browser, and click the "Chat Now" button on the right side of the page. Click the "AIM" button, and then click the "Forgot" link. To recover your password, you must be able to provide the mobile phone number, alternate email address or answer to the security question that you used when creating your AIM account.
You may experience problems logging in to AIM if you are already logged in from another location such as a second computer or mobile phone. Check your other computers and devices to confirm that you do not have AIM running elsewhere. Close all active sign-ins, and attempt to log in to AIM on your computer again.
AOL reserves the right to delete any inactive AIM account that has not been used in 90 days. If this happens, you may receive an error message such as "Authentication Not Allowed" when you attempt to sign in. If your AIM account has been deleted due to inactivity, you cannot reactivate it and must create a new AIM account with a different screen name.
You may not use an AIM account to harass or abuse others, violate the rights of another person or perform or encourage any other illegal activity. If you have used your AIM account for questionable activity and have been reported to AOL for doing so, your AIM account may be terminated.
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