No contractor wants to invest time and effort into a project only to have a client express disappointment -- or worse, reject the entire product. The client stakeholder process provides a solution to this problem and mitigates the risk of rejection. This process incorporates client input throughout the project life cycle. Clients are less likely to reject a finished project when their input has driven the project from start to finish.
Internal Client Project Stakeholders
Internal client project stakeholder groups consist of individuals within the client organization. They may include owners, managers and employees. These individuals provide firsthand insight into the implications of the new product upon the organization.
External Client Project Stakeholders
External client project stakeholders are customers of the client. If the client is a government organization, then possible external client project stakeholders would include taxpayers. These stakeholders provide important feedback from the end-users point of view -- in many cases, the chain of custody for the final deliverable will end with external client project stakeholders.
Client project stakeholders participate in developing new projects at differing levels of engagement. Certain project stakeholders may conduct ongoing, real-time observations of the development process in order to ensure project quality and the adequate implementation of the client’s vision. Other stakeholders may participate at a much lower level of engagement. For example, their engagement may be limited to simply filling out a satisfaction survey.
Share in Liabilities and Benefits
Stakeholders share in the liabilities and benefits of the project. For example, a client project stakeholder experiences implications when his construction contractor fails to pay subcontractors. The subcontractor may execute a lien against the client’s property. This action punishes the client. Likewise, the client stakeholder shares in the benefits of a well-run project. For instance, the client will experience a benefit from the deployment of a customized software package ahead of its scheduled release.