Waste management and remediation services employees have one on the top 20 fastest-growing occupations, according to a recent U.S. Bureau of Labor Statistics employment projection study. Advances in the green movement, mandatory and voluntary recycling initiatives and increased trash creation have increased demand for jobs in this field. Waste Management, Inc. is a leading company in this category, serving over 20 million customers. During an interview with WM, there are several topics you will likely discuss.
The job interview process for a Waste Management position begins with an application, which you can find at wm.com/careers. Click the "search careers" button to choose a job category in which you are interested, then choose your zip code, state or province. You will then have a choice of available jobs in your area. Click on the job title and the page will display a description of the job for which you can apply. This information will be useful in preparing for the interview. Click "continue" to go to the page where you tell Waste Management who referred you. You then complete the profile and security sections, leading into a traditional application page and opportunity to upload a resume.
Before the Interview
A human relations person at Waste Management will scrutinize your job application and may call your references as allowed by your permission in the application process. She will do a cursory search in the WM database to see if you have worked there before. She may do a preliminary criminal background check and may investigate social media for your name. If you pass these introductory investigations, she will call you to schedule an interview. She will note your communication skills in this scheduling phone call.
During the interview a human resources person or manager within the WM structure will interview you. You may have two separate interviews so a staff lead can ask questions and compare notes. Expect typical interview questions such as inquiring why you want to work for WM, job goals, strengths and weaknesses, job history and what you liked about your last job. Questions will then move to job-specific ones. Laborer positions will address your ability to do the job without accommodation, if you will accept the early-morning hours, your tolerance to weather, smell and heavy lifting for long periods of time. Customer service interview questions will address your people skills, computer literacy, industry knowledge, call center experience and customer problem resolution. Management questions will focus on industry knowledge, safety, employee relations and dispute resolution. Mechanical and technical positions will include job-specific questions to verify you have the necessary aptitude.
Once you have passed the interviews, you will leave with the expectation of a call back. If WM intends to offer you a position, within a week to 10 days human resources will contact you to arrange for a drug test. Depending on the state, you may also be required to perform a basic lifting test of up to 50 pounds. Once you pass, you will be offered a position with WM.