Waitresses represent the restaurant and are essential to provide a positive dining experience. The waitress is assigned a station of tables and serves customers seated there during her shift. It is her responsibility to make sure customers enjoy the meal and to assist customers if a need arises.
Promptly Introduce Yourself
Once the customer is seated, promptly introduce yourself and let him know you will handle his needs. When speaking with the customer, maintain eye contact to assure the customer you are listening and care for his concerns. The customer will see you and the restaurant in a positive way and continually wish to dine there again after having an enjoyable experience.
Know the Menu
Once the customer is seated, he may not know what he wants to order. Provide him ample time to review the menu. Know the menu well and memorize it. If customers ask for suggestions, be ready to offer your favorites or popular restaurant items. Be honest. If you have never tasted an item, do not suggest it.
A Couple of Controversial Suggestions
The Make Better Tips website claims that not writing orders down can result in increased gratuities. Do not write the order with pen and paper, it advises. Instead, memorize each order and repeat the order for the customer to ensure it is correct. This shows customers that you are detailed-oriented and paying careful attention. When customers order, Cornell University Professor Michael Lynn, quoted by CNN Money, suggests you squat next to the table to have a closer proximity to everyone. This body language signals a greater rapport between server and customer.
Personalize the Check
Personalize the check to show the customer you enjoyed serving him. Draw a simple smiley face or write a short note like, "Hope you enjoyed the meal." When the customer is ready to pay the check, this last image may make him feel appreciated and leave a larger tip.
Pay Attention to Your Appearance
Dress well to show that you take pride in your appearance and your job. If the restaurant does not require you to wear a uniform, keep your personal clothes neat. Make sure your clothing is clean and free from wrinkles. Your hair should be shampooed and, if long, tied into a ponytail holder or other clasp. Customers take notice of your fingernails when serving dishes. Clean, cut and shape your nails for a uniform, manicured appearance.
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