People who work at a bank often start as an associate. Banks have differing ideas about customer service, but a basic customer service position is a common way for new hires to get their start. Many banks refer to teller positions and basic teller operations as customer service positions. Other customer service positions may involve more specialized activities, depending on the need for work.
Many banks begin workers with a basic teller position, where customer service is limited to helping customers with their transactions, creating and closing bank accounts, and in some cases offering help or advice for more complex debt and investment accounts. These tellers tended to make, on average, around $24,000 per year for their work in 2011 (Indeed). Starting teller positions may sink as low as $25,000 or be set at a higher $30,000, depending on the nature of the position.
Customer service positions in general tend to be paid by the hour. According to the Bureau of Labor Statistics (BLS), in 2008 the median wages for a customer service representative tended to be around $14.36. For banking and financial positions, the pay gravitated toward higher amounts, closer to $16 per hour since the nature of the business is more complex than other customer service positions. These estimates match the salaries offered by such large banks as Wells Fargo and Bank of America in 2011.
Credit analysts are some of the most basic workers in the banking field. When first starting, bank workers are often placed in credit analysis positions while they learn the basics of the field and eventually move on to higher positions. A typical credit analysis position requires 40 hours of work per week, and the salary ranges between $27,00 and $32,000 annually.
Some banks define their customer service positions as financial service sales representatives. In other words, these workers try to sell the various accounts and investment options that the bank offers to its customers. Sales reps are often paid by commission, at least in part, which puts a wide variance on their wage amounts. A typical starting wage may be $32,000, increasing up to $100,000 depending on sales.