Working at a hotel has a number of benefits, including the chance to brush up on your customer service skills and hospitality training. If you advance, you could launch a full-fledged hospitality career. If you’re calling in for a hotel interview, make sure you’re prepared for the possible questions a human resources manager may ask during the meeting.
The exact questions that a human resources manager might ask you at a hotel interview vary depending on the type of position that you want. Common hotel positions include housekeeper, desk worker, concierge, cook, porter and greeter. The majority of questions for these hotel positions pertain to the duties involved. For instance, if applying for a housekeeping position, you’ll likely receive questions related to your familiarity with certain cleaning and sanitizing techniques. A concierge needs to have a thorough familiarity with the local area; a desk clerk needs knowledge of booking and computer systems, as well as intense customer service proficiency.
Your past experience working in a hotel atmosphere is likely to come up frequently in a hotel interview. Hotel human-resources managers typically seek applicants they don’t have to train and who have familiarity with proper hotel etiquette. The interviewer may also inquire about any formal hospitality training you have at an accredited institution.
Hours and Schedule
Hotels are 24-hour operations. In certain cases, the manager may ask you to have a schedule open for all hours of the day, whether it's the morning, night or graveyard shift. So be prepared for questions related to your personal schedule and availability. In certain cases, you may have to be on call for a hotel job, especially if the hotel frequently hosts conferences and large affairs such as weddings.
What to Ask Them
At a hotel interview, it's wise to ask questions related to the general clientele of the hotel and the company’s culture. Because a significant portion of your job is likely related to serving customers, you must understand and observe the company’s customer service policies. Hotels often have strict policies and guarantees designed to establish and preserve a positive reputation. It's also recommended to ask for clarification about your exact duties if hired for the hotel position. In certain cases, hotel employees must wear a variety of hats when necessary to keep everything running smoothly. For instance, a porter may have to act as concierge to recommend a restaurant to a guest who has just arrived, or a hotel desk clerk may have to visit customer rooms to address issues.