Whirlpool Gold Ice Maker Doesn't Work


The Whirlpool Gold is a refrigerator with a water filter and in-door ice and water dispensing. The ice bin is located inside the freezer door, which leaves more room in the freezer for other storage, and the water dispenser can dispense precise amounts of measured water. The ice maker is automatic and can produce a full batch of ice in approximately 24 hours. However, if the ice maker is not working, there are some steps owners might want to consider to determine what is causing the problem.

Water Supply

  • Verify that the refrigerator has water supply in order for ice to be made. Open the water shutoff valve, usually located in the rear of the refrigerator, to make sure water is flowing to the unit. Straighten out the water line if it is bent or smashed, as this can reduce the overall water flow. Then make sure that the refrigerator and freezer doors are shut completely in order for the ice maker to begin production.

Ice Maker Power

  • Be sure the ice maker is on. The Whirlpool Gold refrigerator has a touch screen control panel. Press the "Ice Maker" icon or press "Options" on the screen, followed by "Ice Maker." Press "Ice Maker" again until "On" is indicated. Note that the ice bin has an automatic shut off and will not produce more ice if the bin is already full.

Ice Bin

  • The Whirlpool Gold refrigerator unit will not produce ice if the ice storage bin is not positioned correctly. Pull on the handle and then hold both sides of the ice bin while tilting it forward and lifting it to remove. Then set it back onto its position on the door, pivoting slightly until it clicks into place. Push it back to make sure it is firmly in position.


  • Ice production may be affected by the internal temperature of the freezer. If the freezer is not cold enough, ice will not be produced. Use the control panel to make temperature adjustments by pressing "Freezer" on the main menu and then using the up and down arrows to select a cooler temperature. Press "Back" to exit the adjustment mode when the new temperature has been selected and allow several hours for the new temperature to take effect.

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