Workplace interpersonal skills relate to an employee's ability to interact with others. It is the ability to relate and work with co-workers and supervisors to efficiently meet business goals. This includes employing effective communication, team-building, problem-solving and conflict resolution skills that help to reduce stress and conflict in the workplace. Interpersonal skills can be evaluated when reviewing an employee's job performance.
Effective written communication can be assessed by a supervisor who routinely reviews an employee's written memorandums and reports. Evaluations will consider content and analysis, as well as how well the employee crafts and presents the written communication. Oral communication is commonly demonstrated in business meetings. When making assessments, frequency of communication is less important than the quality and clarity of the information the employee delivers. The ability of an employee to communicate without diminishing the rights of others is also an important consideration.
Evaluate how well an employee operates among co-workers performing daily work duties and within formal project teams. The ability to effectively contribute to team efforts is an important aspect of interpersonal relations. It can be measured by evaluating the ability to coordinate activities and tasks with others to achieve an objective. This includes the ability to timely deliver quality work-product within the business organization.
The rise of conflicts within an organization is an inevitable occurrence. An employee's ability to effectively manage anger and resolve differences are important aspects to consider when evaluating for interpersonal skills. An employee who is able to avoid unnecessary conflicts and also help to resolve emerging conflicts among co-workers provides a positive contribution to a business organization. In making these assessments, consider improvements from past job performance evaluations because professional growth should also be an important part of the assessment process.
When evaluating the job performance of managers, an ability as an effective problem solver requires activating an assortment of interpersonal skill. This includes detecting and providing close observation of potential problems within an organization. The desire to immediately confront a problem before it is sufficiently evaluated requires self-management and the ability to understand a variety of workforce dynamics. Effective interpersonal communication skills are required to resolve adverse situations and ultimately implement effective solutions.