Whirlpool sells the Duet line of front-loading washing machines. These units offer features like noise reduction technology and energy- and water-efficient wash cycles. If your washing machine is not washing your clothes or entering the spin cycle, troubleshoot this issue and try to fix it on your own. This eliminates calls to Whirlpool or a service technician, saving you on repair costs.
Home Power/Water Supply
If your Whirlpool Duet won’t start washing or spinning, see if the power cord is pushed firmly into the outlet. See if the outlet is live by testing it with another appliance. Do not use an adapter or extension cord. Check your fuse, and change out any blown fuse. If you have circuit breakers, reset the tripped circuit breaker.
Turn on both the hot and cold water faucets. Clean out any clogs inside the inlet hose, and straighten the hose if it's bent. If you are still not getting enough water, test your water pressure with a water pressure gauge. If it’s below 30 pounds per square inch, turn off water in other parts of the home, or contact your water supplier for assistance.
Your washer won’t enter the spin cycle or wash your clothes with the lid open. Close the lid, or remove any objects preventing the washing machine door from completely closing. If the washer still won’t start, unplug the washing machine from the wall outlet, and remove the main access panel. The lid switch lets the washer know that the lid is closed. Look near the door frame for the switch. Use a multimeter, and see if the part has continuity. If it doesn't, replace it, as it’s difficult to repair this part. Get a new one from a Whirlpool parts dealer.
Your Whirlpool Duet washing machine may not enter the spin cycle if the pump is clogged or broken. Unplug the washing machine, and remove the main access panel. See if clothing or lint is caught in the pump. Clean out the pump and examine it for broken components. If it does have broken components or if the housing is cracked, get a new one, as you usually can’t fix the pump. Check the pump pulley. Try turning it. If it is stuck, replace it.
Your washing machine normally pauses between cycles. Verify that the washer has actually stopped and not paused. Do not overload your washing machine, which can cause it to skip the spin cycle. If the load is too small, your washer may not enter the spin cycle. Add more items. Redistribute the clothes if the load is unbalanced. Certain Whirlpool model washing machines require highly efficient detergent. Use the correct type of detergent, and don’t use too much of it.
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