Receptionist Work Duties


A receptionist is an office worker who performs many different types of duties depending on the company. She is usually an employee who sits at the company's front desk and receives phone calls and directs visitors of the business. Many times, the receptionist is the first person a visitor to the business meets.

Phone Calls

  • One primary duty of a receptionist is answering the phone. Depending on the size of the company, there may be several different lines he is responsible for answering. The receptionist must direct and transfer phone calls appropriately, and handle answering as many questions as possible. He may also be in charge of arranging appointments and taking messages.


  • A receptionist is often responsible for sorting mail each day. When it arrives, she sorts and distributes it appropriately. She is also likely to receive all outgoing mail. When this occurs, she must process the mail and ensure that it is ready to be mailed and then she must mail it. In addition to this, she may also be required to prepare small packages to send out.

Greeting Visitors

  • The receptionist of a company is most likely the first person a visitor will see. The visitor checks in with the receptionist to find answers to questions or to let him know that she is there for an appointment. The receptionist is in charge of directing visitors to the right employees and he also ensures that the visitors have scheduled appointments.

Computer Work

  • Many receptionists may also be responsible for completing various types of computer activities. She may have to input documents, type letters, send letters or create spreadsheets. Knowledge of sending and receiving faxes is also important for a receptionist. When the company receives faxes, it is typically the receptionist who sorts and distributes them accordingly.


  • A receptionist must be well-organized and able to handle multiple tasks at once. He must be an efficient and friendly person and must possess strong office skills. Receptionists must also be well-informed about the company, how it operates, and what each employee is responsible for.

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