Responsibilities of a Video Surveillance Operator


Video surveillance operators work to ensure the safety of the general public, employees, customers, buildings and inventory by monitoring closed circuit televisions. Video surveillance can be found in a wide variety of industries, institutions and businesses. The exact responsibilities of a video surveillance operator may vary according to the job location, but some responsibilities are universal.

Monitor Control Center Systems

  • One of the main responsibilities of a video surveillance operator is to monitor the control center systems, not just the monitors. A control center consists of multiple monitors as well as controls for the cameras and recording equipment. One of the daily duties of an operator is to make sure all components of the control center are fully operational by ensuring tapes are fully stocked, cameras are in working order and record functions are working.

Record Events

  • Video surveillance operators are also responsible for writing events for archiving and investigation purposes. Such reports may include, but are not limited to, marking the time of day and activity levels of the premises, creating a written account of a situation caught of camera as well as outlining technical issues for the IT team.

Report Equipment Failure

  • Throughout a work shift, a video surveillance operator must make note of any technical difficulties or equipment failure. Such reports are vital in case an event was not captured due to technical failure. It is the responsibility of the operator to immediately notify required parties as soon as a piece of equipment malfunctions so it may be promptly fixed.

Assist Law Enforcement

  • In case of a law violation, video surveillance operators must assist law enforcement officers in their investigation. This may include providing law enforcement with copies of video surveillance or creating an official statement regarding criminal activity caught on camera. During a criminal trial, the surveillance operator may be requested to appear in court and testify about events which were captured on camera.

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