When Mozilla Firefox initially loads, you may see a blank page. This might be normal, depending how you have the browser setup. However, if you normally see a particular homepage and it's no longer showing, you can troubleshoot the browser and network settings to restore it.
Test Internet Connection
Open the Firefox browser and visit a website, like cnn.com or google.com. If the page loads successfully, then your Internet connection is able to access websites successfully. This is a good sign because it helps to eliminate a network connectivity issue.
Network Proxy Settings
If a website didn't load when you tested it, then you will need to check the network proxy settings in Firefox. To do this, go to the "Firefox" menu at the top; click "Options" and click "Options" from the sub-menu. Click the "Advanced" tab and click the "Settings" button. Click to select the radio button for "Auto-detect proxy settings for this network" or "Use system proxy settings." The latter choice is preferred. Click "OK" twice and then test the Internet connection again by visiting a website.
Set Firefox Homepage
Click the "Firefox" menu at the top left corner. Click "Options" and click "Options" from the sub-menu. Click the "General" tab and review the "Startup" section. Click the drop-down box for "When Firefox starts" and click "Show my home page." Type in the URL address in the "Home Page" field. This will website will load every time you start Firefox. If "Show a blank page" was chosen for the "When Firefox starts" option, then you know why you were receiving a blank page each time.
Sometimes when technical problems occur, it's best to check and see if you have the most recent version of the software installed. To do this in Firefox, click the "Firefox" menu and click "Help." Click the "About Firefox" option and a dialog window will appear. If the latest version is installed, it will read, "Firefox is up to date" below the version number. If it's not, it will prompt or give you an option to update and restart the browser.
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