The Qualities of Cabin Crews


Whether flying long- or short-distance, there will always be a team of highly trained cabin-crew members on your commercial flights. This is a tough job that involves long hours, cramped conditions and dealing with anxious flyers. To contend with these issues, cabin-crew members have to go through a tough selection process that can last up to six weeks and demonstrate personal qualities that prove their suitability for the role.

Language Requirements

  • A key requirement of cabin crews is to be able to communicate with passengers. Most travelers will look to cabin crews as people of authority. In emergencies, listening to these professionals' instructions could be the difference between life and death. At the start of each flight, cabin crew members are required to demonstrate safety procedures that require clear communication skills -- in voice and in actions. A clear command of the English language is essential. People who are bilingual are highly sought after in this industry for flights that go to other countries and include bilingual flight attendants.

Personal Qualities

  • Cabin crews must be able to demonstrate a number of key personal qualities to excel. They must be confident, remain calm in emergencies and be able to follow instructions when the plane experiences turbulence or technical difficulties. Not following instructions or being able to communicate these to passengers could lead to catastrophic consequences.

Physical Requirements

  • Life as a cabin crew member can be hard, so being physically fit is a must. An American Airline Boeing 737 is only 129 feet in length, but on long flights it may be necessary to walk up and down the plane hundreds of times, during turbulence, while pushing food trolleys or as needed. A key task is also closing and locking heavy plane doors before flight and opening them on arrival.

Mental Strength

  • Being mentally strong is an important quality found in the best cabin crew members. Although extremely rare, there are instances where planes are involved in crashes. Knowing what to do in such a situation is vital to the safety of everyone onboard. A key factor in everyone getting out is for the cabin crew to remain calm themselves -- calmness that can transmit itself to others. A cabin crew that panics at the first sign of danger or during an emergency will not fill passengers with confidence and could make a situation much worse.

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