The quality director in a hospital ensures the facility maintains standards for patient care in all departments. The effort of a hospital or health care facility to maintain standards of quality protects patients receiving medical care. The director may oversee workers who write and implement quality policies in the facility.
A hospital quality director should have a master’s degree education in public health, nursing or a health care related field. The degree program should include business courses to prepare the quality director to implement quality policies in the health care facility. Employers may require a bachelor’s degree education for a quality director, but a graduate level education may provide more employment opportunities. Quality directors with a bachelor’s degree education may advance in the field with experience in quality improvement.
The employer may require the quality director have experience in quality improvement, hospital administration, financial management in a health care facility or strategic planning to work in the position. A quality director should have a proven track record for implementing quality policies in a health care facility. Job seekers with less education may work in the position with years of experience in the field.
A quality director must have knowledge of hospital administration procedures, nursing and medical practice, statistical analysis and quality program evaluation. Directors must have knowledge of legislation that affects hospital administration as well. In addition, a successful quality director must have an understanding of labor relations to implement quality policies among hospital workers. Knowledge of economics and finance is essential for implementing a quality program in a health care facility within budget constraints.
A quality director must have leadership skills to direct the activities of quality improvement workers and health care staff. The director of the quality department must have the ability to communicate verbally to workers as well as in writing when reporting to hospital administrators. Improving the quality of care in a health care setting may require creativity to implement quality policies.