Every grocery store has a frozen food and dairy aisle overseen by a dairy and frozen food department manager. This manager leads operations and trains support staff. The department manager also maintains merchandising standards and handles supply expense management and promotion practices. The manager's main functions consists of achieving sales so the store can increase profits.
The dairy and frozen food manager handles all inventory to stock coolers and freezers. The manager guarantees price integrity along with operation procedures, ensuring that company standards are met. When the store owner implements new merchandising programs, the manager makes sure to institute the programs to increase sales. Other duties for this job include ordering inventory, unloading trucks and managing the work schedules of department employees.
The manager of dairy and frozen goods must review freezer and cooler conditions to ensure operations -- for example, making sure that the storage temperatures remain sufficiently low so that milk doesn't spoil and frozen vegetables don't get soft. The manager also looks for areas that need improvement and develops strategies to improve sales functions. The manager assesses merchandise handling to find ways to increase productivity in the department.
The dairy and frozen food manager discusses customer service issues with staff members to develop solutions. The manager goes over current procedures so that quality service is provided that fulfills customer needs. If the customer has any complaints, the manager tries to resolve them in a timely manner. For example, if a customer complains about short-dated yogurt, the manager exchanges it or gives the customer a free yogurt. The manager also takes steps to improve inventory control so that old products don't stay on display. The job requires superior communication skills to handle customers, department associates and vendors.
The department manager trains the staff members in their job responsibilities, including product knowledge, sanitation and customer service. The manager teaches department standards and policies along with how sales are handled on a seasonal basis. For example, the manager explains that the department will need more inventory of specialty cheeses and ice cream when they goes on sale before holidays. Department employees learn the necessary knowledge about market effect on sales and how to implement selling tactics -- for example, how to suggest a premium ice cream.
- Photo Credit michaeljung/iStock/Getty Images
Job Description of a Grocery Clerk
The position of grocery store clerk requires a person who is committed to customer service. A friendly personality and the ability to...
Deli Manager Job Description
Deli managers must balance more than sandwiches on their plate. They must meet the demands of their customers, employees and their bosses....
Job Description for a Food Sales Associate
A food sales associate is just like any other sales associate of goods or services. Their main goal is to sell food...
Warehousing Shipper/Receiver Job Description
A warehouse shipping and receiving clerk is someone who handles a company’s distribution. Shipping and receiving clerks work in a wide array...
Description of a Dairy Farmer's Job
Dairy farmers breed and raise cows for the purpose of selling their milk, usually to large dairy consolidators such as Beatrice, Land...
Job Description for an Overnight Stocker at Walmart
Overnight stockers for discount retailer Walmart are responsible for putting merchandise on the shelves during hours when stores are either closed or...
Job Description of a Food Clerk
When people shop for groceries, they typically encounter a wide range of supermarket employees. There is normally a produce worker, butcher and...
Grocery Job Description
Employment in the grocery business is most often in the retail market, although warehousing and administrative jobs are available as well. Supermarket...
Job Description of a Grocery Manager
Grocery stores have grown in capacity over the years and offer a variety of services other than basic stocking of food-related goods....
- The Average Salary of a Dairy Manager
Job Duties of a Walmart Deli Associate
Since the first Walmart Supercenter opened in 1988, Walmart has been offering all the benefits of a one-stop shopping environment to customers...
Job Duties As a Walmart Frozen Stocker
In 2009, Fortune magazine named Walmart the "World's Most Admired Company." This global company employs more than 2.1 million individuals in positions...