Mobile phones have transformed many business cultures because they allow employees to communicate rapidly, facilitating many business processes, from project management to sales. Business-oriented mobile phones aim to provide an easy and intuitive interface, along with quick access to email and other digital forms of communication.
The primary objective of mobile phones in business environments is to increase the accessibility of business information. No longer does it matter if an employee is in the office or not. When out on business travel or business lunches, they can still access email, field calls and check voice-mail messages, just as if they were at their desk in the office. This type of accessibility gives some businesses a competitive edge because they can move and communicate faster than their competitors.
While laptops have been commonly used to access the Internet when employees are in transit, mobile phones are quickly replacing them. Managers and employees alike are always connected to the Internet, which allows them to perform quick research, fact-checking and information searches. Mobile phones can also be used to provide an Internet connection to other Internet-capable devices. For example, the iPhone is capable of using its data connection as a wireless hotspot, which allows laptops to connect and surf the Internet through the connection provided by the cellphone network.
Mobile phones can also provide quick access to alternative communication channels, such as Twitter and Facebook, which are increasingly becoming more popular as ways for businesses to reach customers and employees alike. Many different clients are available, for mobile phones, that allow the users to directly access their Twitter, Facebook and other social media accounts on the go. As is the case with email, traditionally, businesspeople would have been unable to access these communication channels unless they were at their desks.
In the not-so-distant past, many businesspeople relied on Rolodexes or physical address books to store their contacts. Mobile phones in business have replaced these physical means of contact storage. Most business-oriented mobile devices include software that allows for the storage of full contact information, including addresses and multiple phone numbers. This allows business users to quickly access other business contacts and get in touch without having to look up the information in a Rolodex or address book at their office.