The Bureau of Labor Statistics reported that in May 2008 the median hourly wage for retail salespersons, including commissions, was $9.86. If you are in a commission-based job, practice frugality because many workers are paid based on a percentage of the goods sold or the levels of a company’s profit margins. Knowing different sales tips can help you maximize your earnings as well as remaining stable during the harder economic times of the year.
Separate Business from Pleasure
A good rule of thumb for all commission-based sales associates is to separate business from pleasure. Bad attitudes can come across to your customers, who in turn could be put off from any sales. Smiling and treating the customers as important and listening to their needs will help you maintain sales throughout the fiscal year.
Don’t Act Desperate
During economically slow times it is crucial to not act desperate when serving a customer. Acting desperate when selling commission-based items can come across as pushy or forceful. Keeping yourself in check when talking with customers will help ensure your feelings of desperation are not noticeable.
Handle Customer Complaints
Handling customer complaints is important when working on a commission-based salary. Unhappy customers should be treated with the same dignity and respect as any other customer. The way you handle customer complaints will help dictate whether a customer returns to your business.
When handling customer complaints, validate the customer’s feelings and apologize for any inconvenience the company has caused. Inform the customer that you are doing everything in your power to remedy the situation and ensure the customer that this will not happen again.
Build relationships with your customers. Learning your customer’s names and inquiring about their families allows them to feel acknowledged and cared for in your business. Building relationships will also build trust between you and your customers, and they will be more apt to send referrals to you. Remembering their past purchases, interests and hobbies will make them feel like a friend and increase your credibility as a professional.
Use Appropriate Selling Techniques
Be mindful when selling a product to a customer. Do not sell items that you know a customer does not need or want. Being honest with a customer will increase respect and trust and increases chances that the customer will return.