Commission Sales Tips

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Salespeople paid on commission need to practice frugality and organizational skills.
Salespeople paid on commission need to practice frugality and organizational skills. (Image: Jupiterimages/Comstock/Getty Images)

The Bureau of Labor Statistics reported that in May 2008 the median hourly wage for retail salespersons, including commissions, was $9.86. If you are in a commission-based job, practice frugality because many workers are paid based on a percentage of the goods sold or the levels of a company’s profit margins. Knowing different sales tips can help you maximize your earnings as well as remaining stable during the harder economic times of the year.

Separate Business from Pleasure

A good rule of thumb for all commission-based sales associates is to separate business from pleasure. Bad attitudes can come across to your customers, who in turn could be put off from any sales. Smiling and treating the customers as important and listening to their needs will help you maintain sales throughout the fiscal year.

Acting angry and frustrated can be a put off for potential customers.
Acting angry and frustrated can be a put off for potential customers. (Image: Jupiterimages/Comstock/Getty Images)

Don’t Act Desperate

During economically slow times it is crucial to not act desperate when serving a customer. Acting desperate when selling commission-based items can come across as pushy or forceful. Keeping yourself in check when talking with customers will help ensure your feelings of desperation are not noticeable.

Acting desperate can come across as being forecful and pushy.
Acting desperate can come across as being forecful and pushy. (Image: Patrick Ryan/Lifesize/Getty Images)

Handle Customer Complaints

Handling customer complaints is important when working on a commission-based salary. Unhappy customers should be treated with the same dignity and respect as any other customer. The way you handle customer complaints will help dictate whether a customer returns to your business.

When handling customer complaints, validate the customer’s feelings and apologize for any inconvenience the company has caused. Inform the customer that you are doing everything in your power to remedy the situation and ensure the customer that this will not happen again.

Angry and upset customers should be reassured that their complaints will be handled quickly.
Angry and upset customers should be reassured that their complaints will be handled quickly. (Image: Jupiterimages/Polka Dot/Getty Images)

Build Relationships

Build relationships with your customers. Learning your customer’s names and inquiring about their families allows them to feel acknowledged and cared for in your business. Building relationships will also build trust between you and your customers, and they will be more apt to send referrals to you. Remembering their past purchases, interests and hobbies will make them feel like a friend and increase your credibility as a professional.

Building relationships with your customers will help secure returning business.
Building relationships with your customers will help secure returning business. (Image: Stockbyte/Stockbyte/Getty Images)

Use Appropriate Selling Techniques

Be mindful when selling a product to a customer. Do not sell items that you know a customer does not need or want. Being honest with a customer will increase respect and trust and increases chances that the customer will return.

Be appropriative when selling and don't offer the client a product you know he won't use or need.
Be appropriative when selling and don't offer the client a product you know he won't use or need. (Image: Jupiterimages/Brand X Pictures/Getty Images)

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